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Support
If you are using EFILive V4 under
an evaluation license you are encouraged to report problems with the software
and documentation, however a response can only be guaranteed
for customers who have purchased the professional license.
Priority will be given to
customers who have purchased a valid license. Although, in the interests of
providing a bug-free
product all bug reports and enhancement requests will be investigated and a
response will usually be provided.
Support may be obtained by
emailing details to
support@EFILive.com.
Please include at least the
following information:
-
Your
EFILive serial number. (DO NOT send your EFILive key.)
-
A
contact name and email address.
-
The
version of EFILive (i.e. V4.1.1 (Build 18) The version number is displayed under
Help->About.
-
The
version of Windows (Windows 95, 98, Me, 2000 or NT 4.0).
-
The
type of computer (Laptop, desktop etc.).
-
The
type of mouse (serial or ps/2).
-
An
attached copy of the vehicle definition (*.xml) that was in use when the error
occurred (if
applicable).
-
An
attached copy of the log file (*.alg) that was being processed when the error
occurred (if
applicable).
-
A
description of the problem.
-
Steps
required to reproduce the problem.
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