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Support

If you are using EFILive V4 under an evaluation license you are encouraged to report problems with the software and documentation, however a response can only be guaranteed for customers who have purchased the professional license.

Priority will be given to customers who have purchased a valid license. Although, in the interests of providing a bug-free product all bug reports and enhancement requests will be investigated and a response will usually be provided.

Support may be obtained by emailing details to support@EFILive.com.

Please include at least the following information:

  • Your EFILive serial number. (DO NOT send your EFILive key.)

  • A contact name and email address.

  • The version of EFILive (i.e. V4.1.1 (Build 18) The version number is displayed under Help->About.

  • The version of Windows (Windows 95, 98, Me, 2000 or NT 4.0).

  • The type of computer (Laptop, desktop etc.).

  • The type of mouse (serial or ps/2).

  • An attached copy of the vehicle definition (*.xml) that was in use when the error occurred (if applicable).

  • An attached copy of the log file (*.alg) that was being processed when the error occurred (if applicable).

  • A description of the problem.

  • Steps required to reproduce the problem.

 

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